Privacy Policy
Effective Date: April 29, 2026
Last Updated: April 29, 2026
Hotel Grand FFOUR (“we,” “us,” or “our”) operates the website ffour.in. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a reservation with us.
1. Information We Collect
Personal Information: When you make a booking, contact us, or interact with our website, we may collect your name, email address, phone number, postal address, payment information, ID proof details (as required by law for hotel check-in), and travel dates.
Automatically Collected Information: We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.
Cookies and Tracking Technologies: We use cookies, Google Analytics (Google Tag/Pixel), and Meta (Facebook) Pixel to understand how visitors use our website, measure advertising effectiveness, and improve your browsing experience. These tools may collect data about your browsing behaviour across websites.
2. How We Use Your Information
We use the information we collect to process and manage your hotel reservations and payments; communicate with you about your booking via email, WhatsApp, and phone; send booking confirmations, pre-arrival information, and post-stay feedback requests; send promotional offers, newsletters, and marketing communications (you may opt out at any time); improve our website, services, and guest experience; comply with legal obligations, including Indian government regulations requiring guest identification; and analyse website traffic and user behaviour to optimise our marketing efforts.
3. WhatsApp and Email Communications
By providing your phone number and email address during booking, you consent to receive transactional messages (booking confirmations, check-in details, payment receipts) via WhatsApp and email. We may also send you promotional messages about special offers and hotel updates. You can opt out of marketing messages at any time by replying “STOP” on WhatsApp or using the unsubscribe link in our emails.
4. Payment Information
All online payments are processed securely through Razorpay, a PCI DSS-compliant payment gateway. We do not store your credit card, debit card, or UPI details on our servers. Razorpay’s privacy policy governs the handling of your payment data.
5. Sharing of Information
We do not sell your personal information to third parties. We may share your information with payment processors (Razorpay) to process transactions; technology service providers who help us operate our website (Hostinger, Google, Meta); government authorities as required by Indian law (guest registration under the Foreigners Act and local police regulations); and online travel agencies (OTAs) only if your booking was made through them.
6. Cookies and Analytics
Essential Cookies: Required for the website to function (session management, security).
Analytics Cookies: Google Analytics helps us understand how visitors interact with our website. Data collected is aggregated and anonymous.
Advertising Cookies: Meta (Facebook) Pixel and Google Ads tags help us measure ad performance and show relevant advertisements to potential guests.
You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations (Indian tax and hospitality regulations require records to be maintained for a minimum period), and resolve disputes. Booking records are typically retained for 7 years in accordance with Indian tax law.
8. Your Rights
You have the right to access the personal information we hold about you; request correction of inaccurate information; request deletion of your data (subject to legal retention requirements); opt out of marketing communications at any time; and withdraw consent for WhatsApp and email marketing.
To exercise any of these rights, contact us at reservations@ffour.in or call +91 9810819422.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal information, including SSL encryption on our website, secure payment processing via Razorpay, restricted access to personal data on a need-to-know basis, and regular security reviews of our systems.
10. Third-Party Links
Our website may contain links to third-party websites (Google Maps, WhatsApp, OTA platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
11. Children’s Privacy
Our website is not intended for children under 18. We do not knowingly collect personal information from minors without parental consent.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our website after changes constitutes acceptance of the revised policy.
13. Contact Us
Hotel Grand FFOUR
F-4, East of Kailash, New Delhi 110065
Email: reservations@ffour.in
Phone: +91 9810819422
WhatsApp: +91 9810819422